Ride Along Program

The Customer Service Representatives (CSR's) Ride Along Program was implemented by TransNet and our partners in January 2020. This program enabled our CSR's in the call center to experience the tasks and responsibilities drivers and aides perform daily as well as experiencing the complete process of a rider's trip from scheduling the reservation to picking them up at their origin and dropping them off at their destination. The CSR's were also able to meet and interact with the riders who they may have spoken with in the past when scheduling their reservation. Hopefully this Ride Along Program experience will help the CSR's ask our consumers for additional information, such as the specific building, entrance of a building, or other details, which will help our drivers provide the best service possible.