Frequently Asked Questions

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Q: Am I able to change my destination once I have boarded the vehicle?

A: No. Once a trip has been scheduled through the reservation process, it can be changed before 3:30 pm the day before, or on Friday for Saturday, Sunday or Monday cancelled taken as scheduled

 

Q: Can I use the Shared Ride Program to take my pet to the veterinarian?

A: As long as your pet is in a carrier and you can hold the carrier on your lap, you can use the Shared Ride Program for this purpose.

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Q: How long does it take to receive my I.D. card for the Shared Ride Program?

A: Once TransNet receives your registration form and proper proof of age, you should receive your I.D. card and information packet within one week.

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Q: How long will a driver wait if I am not ready when he arrives to pick me up?

A: The driver will only wait 5 minutes. It is important to be ready before the scheduled pick up time so that the driver does not leave without you.

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Q: I live in an apartment building and cannot see the vehicle when it is in front of the building. Can the driver come into the building to let me know he is there?

A: No. Drivers may not enter any building. The driver is only permitted to go to the outside entrance.

 

Q: If I am feeling apprehensive about using the Shared Ride service, can a friend or family member travel with me?

A: Yes.  You are permitted to travel with a companion on your first trip.  Your companion will travel free of charge.

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Q: My Shared Ride I.D. card will expire next month. How do I get a new one?

A: If you are an active user of the service, TransNet will automatically send you a new I.D. card by mail. Your new card will not have an expiration date. If you have not used the service within the last two years of the date on your I.D. card, TransNet will delete you from their computer system and it will be necessary for you to re-register for the Shared Ride Program.

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Q: What is a subscription trip?

A: A subscription trip is created when a consumer requests a standing trip reservation on a specific schedule. As an example, if a consumer needs transportation to work at 8:00 am, Monday through Friday, and a return trip at 5:00 pm, a subscription will be created and the consumer will not need to call TransNet to arrange for these trips each day or week. However, the consumer is responsible to call and cancel any trips that are not needed, no less than 2 hours prior to the negotiated pick-up time.

 

Q: Will the driver fold my walker and store it in the vehicle when he picks me up for my shared ride?

A: Yes. When you schedule your ride, let the reservationist know that you have a collapsible walker.